General terms
and conditions of Sale

By accessing and using this website you agree to be bound by these general terms and conditions of sale. The present conditions of sale are agreed between, on the one hand, ATELIER 27 SPRL and, on the one hand, the Internet users who purchase a product via this website.

1. Customer Service

The purchaser can contact ATELIER 27 SPRL customer service with questions or comments by email toinfo@sitondesign.com, or by telephoning +32(0)4 224 19 15. ATELIER 27 SPRL will be pleased to help every customer.

2. Our Products

All products offered by ATELIER 27 SPRL are described and pictured as completely and precisely as possible and in good faith. The offers and prices are valid on the day that they are offered on our website. However, should there, despite all our precautions, be an error ATELIER 27 SPRL cannot be held liable for possible errors.

All products offered by ATELIER 27 SPRL legally conform to Belgian law. Foreign purchasers should always consult the laws in their own country if they doubt the legality of their purchase in their own country.

ATELIER 27 SPRL cannot under any circumstances be held liable if the articles offered are used in an incorrect or irresponsible manner by the purchaser, nor for material or physical damage to third parties caused by incorrect and/or illegal use of the articles on this site.

3. Our Prices

All prices are in Euros and include possible environmental taxes (Recupel and Bebat). For customers from EU countries, VAT is included in the shown prices. For shipping outside the EU, the Belgian VAT (21%) is excluded but the shipping company will charge applicable customs and local taxes at goods reception. The shipping cost varies depending on the final destination but is free for purchases over 300 EUROS. All applicable costs are available to consult in your shopping cart.

4. The Order

There may be said to be a valid agreement between the purchaser and ATELIER 27 SPRL when ATELIER 27 SPRL receives the confirmation of the order from the purchaser on its website. ATELIER 27 SPRL will always send an email to the purchaser confirming the order. ATELIER 27 SPRL reserves the right to refuse an order or to subject it to extra conditions. By placing an order on this site you declare yourself to be over 18 years of age and responsible for your purchasing activity.

5. Offer’s covering

The offer of ATELIER 27 SPRL covers the following countries:
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxemburg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom. All orders from other countries must be sent by email. The prices and conditions will be sent in return by email.

6. Secure Payment

Secure payment is key to ATELIER 27 SPRL. That is why a certified company, Ogone (www.ogone.be), which guarantees a 100% secure transaction, has been called on to process payments. ATELIER 27 SPRL employees NEVER get to see your credit card number. The following methods of payment are accepted: Visa, Eurocard/Mastercard, Bancontact/Mister Cash and Bank Transfer.

About Ogone:
The site where you are currently shopping uses Ogone e-Commerce solution which is fully recognised by the financial industry's top players. It was designed to allow e-shoppers to pay in an ergonomic, user-friendly environment, while simultaneously ensuring the highest possible levels of security and privacy. Ogone e-Commerce payment solution is used by several thousand online commerce sites. These sites can be recognised by the logo below and the words "Payment Processed by Ogone", both of which will appear on the payment page.

As one of Europe's foremost electronic commerce players and a leader in the field of secure payments, Ogone is a member of, or participates in, FEVAD, APECA and ACSEL (in France), BeCommerce and FeWEB (in Belgium) and Thuiswinkel.org (the Netherlands). Ogone, being solely a technical provider, does not deal with disputes arising from orders. Such disputes must be settled directly with the merchant and/or your bank. Should a problem arise e.g. relating to the delivery of the goods, we would advise you:

  1. To contact the merchant at the addresses displayed on the merchant's site or in the confirmation messages;
  2. If the merchant fails to provide a satisfactory response, then contact your bank. It will inform you of the correct procedure to follow.

Please feel free, however, to contact us about the payment service at the e-mail addresssupport@ogone.com. We welcome any suggestions that will help us improve the service. To find out more about Ogone and its secure payment solutions, do not hesitate to pay us a visit on
www.ogone.com.

Security:
Ogone is responsible for ensuring the confidential transmission of your financial data. To accomplish this, Ogone develops and operates payment solutions which meet the most rigorous security standards. In doing so, Ogone's solutions use powerful data encryption protocols which guarantee the confidentiality of your financial data and comply with the security certifications required by the international financial institutions Visa, MasterCard and American Express. Your financial data are only communicated between Ogone and the financial institutions concerned. The merchant (i.e. the Internet site where you make your purchases) cannot access your confidential data because the transmissions are implemented using secure protocols. When you are asked to enter your credit card number, you can verify that you are in a secure area thanks to a number of security features in your browser: firstly, the web address will start with "https" (as opposed to simply "http") and include "secure.ogone.com" also you will be able to see a closed padlock or key at the bottom of your browser. For your own security, Ogone checks that the connection with your browser is secure before sending your financial data.

7. Transport and Delivery

7.1. Shipping costs (in €, VAT included)

Destination Prix - 300 € Prix ≥ 300 €
Germany 6,90 € Free of charge
Italy 19,90 € 99 €
Austria 9,90 € 49 €
Luxembourg 6,90 € Free of charge
Belgium 6,90 € Free of charge
Denmark 9,90 € 69 €
Spain 24,90 € 99 €
Poland 19,90 € 99 €
France 9,90 € Free of charge
Romania 29,90 € 199 €
United Kingdom 13,90 € 25 €
Slovakia 21,90 € 150 €
Slovenia 21,90 € 150 €
The Netherlands 6,90 € Free of charge
Swiss 40 € 99 €
Ireland 19,90 € 99 €
Czech Republic 19,90 € 99 €

7.2. Delivery Time

The goods purchased are delivered within the stipulated period by recorded delivery or via courier service to the delivery address that the purchaser indicates on the order. The estimated delivery period is always indicated for each product. If the purchaser orders several articles, the consignment will only be dispatched when all the articles are in stock. If, as a result, however, the order could not then be delivered within 30 working days, ATELIER 27 SPRL will dispatch the out of stock article separately to the purchaser after this period.

If stocks are sold out or if an article cannot be delivered on time according to the information on the website, ATELIER 27 SPRL will contact the purchaser to agree on an acceptable delivery period or will cancel the order completely free of charge. ATELIER 27 SPRL cannot be held liable for damage that might ensue from a product being out of stock or from delayed delivery.

A. If the products are in stock:
For the products in stock, the purchaser can rely on a delivery within 1 to 5 days. The delay depends on the destination. The delivery time begins to run at the time of confirmation of the order by the purchaser.

B.If the products are not in stock:
For the products that are not in stock, the delivery time of ATELIER 27’s supplier will be added to the normal delivery time. Estimated delivery time is indicated in the description of each product. The delivery time can be shorter than indicated if our supplier has the goods in stock.

Generally, the purchaser can rely on 1 to 4 weeks for decoration furniture and on 4 to 10 weeks for bigger furniture. 


7.3. Dispatch and transport

ATELIER 27 SPRL offers a complete transport device for purchases, in association with renowned transport companies and courier services. Products can be delivered in the area defined at paragraph 5 of the present conditions. All consignments are recorded, so the purchaser must always sign for receipt. The delivery note given by the carrier, dated and signed by the customer upon delivery will constitute an evidence with regard to transport and delivery.

7.4. Packing and insurance :

The products ordered are packed carefully, using special packaging. A special care in the packing allows ATELIER 27 SPRL to send the furniture in the best conditions.

The furniture delivered is insured against deterioration and robbery, during the whole shipping time. The purchaser is responsible for checking the goods on receipt in the presence of the transporter. If any damage is detected, the purchaser should refuse the furniture at the receipt. Every refused furniture must be given back to the transporter with the original packaging. 


7.5 Delivery address:

The purchaser is responsible for providing a full and correct delivery address. Incorrectly transmitted delivery addresses are the responsibility of the purchaser and may entail extra costs. In the event of errors in the address details of the addressee, ATELIER 27 SPRL cannot under any circumstances be held liable for inability to deliver the products ordered. Circumstances beyond the control of the vendor, whereby he is released from the obligation to deliver are: war, uproar, fire, strikes, accidents and inability to find supplies. Under these circumstances the full amount will be refunded to the purchaser. 


7.6. Purchaser’s absence at the delivery time

The purchaser is required to be present at the scheduled delivery time.

If he is absent, an advice document will be left in his letter box. A telephone number will allow him to contact the transporter to make an appointment within the next 5 days.

8. Cancellation of an order

You may inform us that you wish to refuse a purchase within 14 working days of receipt of the product. The purchaser (not professional person) may notify ATELIER 27 SPRL of the cancellation by email toinfo@sitondesign.com.

The goods should be returned undamaged, unopened and in the original packaging within 5 working days of this notification. The purchaser should send a copy of the invoice and a covering letter indicating his/her full account number (IBAN and BIC code) with the returned goods. Cancellation is not possible for goods that have been made especially for you (= custom made products). If this is the case, it will be clearly indicated in the product description that you see whilst ordering. In the event of an order cancellation, ATELIER 27 SPRL will refund, within 30 days of acceptance of the return, any sums paid, minus the direct delivery costs (transport and order handling costs). Carriage for the return of the goods is payable by the purchaser. ATELIER 27 SPRL refunds carriage costs only if the purchaser did not receive the article that was ordered or if the article arrived damaged. ATELIER 27 SPRL can refuse to accept or refund returned articles when the packaging has been opened or when the products have been used or damaged by the purchaser.

Shipping costs applied :The following transport costs are applied. These are the costs which will be deducted in the event of an order cancellation.

9. Returns

The purchaser may only return the article after notification from ATELIER 27 SPRL to do so. The purchaser ensures the consignment is adequately franked and registered and if the value amounts to more than 50 EUROS. We advise you to use a courier service and to insure the consignment.

Always include a copy of the invoice and a covering letter mentioning your full account number (IBAN and BIC code). The buyer is responsible for the return carriage costs. Not or insufficiently prepaid consignments are always refused and returned to sender.

Return address :Sit On Design56, quai des Ardennes4020 Liège

10. Intellectual property rights

The content of this site, including brand names, logo designs, data, product or company names, texts, images, etc are the property of ATELIER 27 SPRL or third parties and are protected by intellectual property rights.

11. Liability

The information on the website is of a general nature. The information is not adapted to personal or specific circumstances and cannot, therefore, be deemed to be personal, professional or legal advice for the consumer. ATELIER 27 SPRL makes every effort to ensure that the information provided is absolutely correct, precise and up-to-date. Despite our efforts errors may occur in the information provided. If the information provided contains inaccuracies or if certain information is unavailable on the site, ATELIER 27 SPRL will make the greatest possible effort to put this right as quickly as possible. If you discover that there are inaccuracies in the information provided via this site, you can contact the manager of the site viainfo@sitondesign.com. The content of the site (including links) may be changed or updated at any time without previous notification. ATELIER 27 SPRL cannot guarantee the good working of the website and cannot be held liable in any way for poor functioning or temporary (un)availability of the website, or for any form of damage, direct or indirect, which may result from access to or use of the website. ATELIER 27 SPRL cannot under any circumstances be held liable by any person whatsoever, directly or indirectly, extraordinarily or in any other way, for damage due to the use of this site or of others, especially as a result of links or hyperlinks, including, without limitation, all losses, interruption of work, damage to programmes or other data on the computer system, hardware, software etc of the consumer. The website may contain hyperlinks to websites or pages of third parties, or refer to them indirectly. The inclusion of links to these websites or pages does not in any way imply implicit approval of the contents thereof. ATELIER 27 SPRL explicitly states that it has no control over the content or the characteristics of these websites and cannot under any circumstance be held liable for their content or characteristics or for any other form of damage caused by the use thereof. ATELIER 27 SPRL ' websites may contain links to other websites which are not managed by ATELIER 27 SPRL. ATELIER 27 SPRL will not exchange any personal information with these websites. ATELIER 27 SPRL endeavours to connect you to websites which have the same high standards as those of ATELIER 27 SPRL and which respect your privacy. ATELIER 27 SPRL cannot be held responsible for practices on these other websites.

12. Jurisdiction and Applicable Law

Disputes concerning the conclusion, validity, interpretation or implementation of the sales contract or of the current general terms and conditions are subject exclusively to Belgian law and fall under the exclusive jurisdiction of the District Court of Liège.