Returns

You have 14 days to return your products.

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1. Shipping costs (in €, VAT included)

Germany	6,90 €	Free of charge		Italy	19,90 €	39€
Austria	9,90 €	Free of charge		Luxembourg	6,90 €	Free of charge
Belgium	6,90 €	Free of charge		Malta	39,90 €	79€
Denmark	9,90 €	Free of charge		Norway	40 €	79 €
Spain	24,90 €	49€		Poland	19,90 €	39€
Finland	24,90€	49€		Portugal	19,90 €	39€
France	9,90 €	Free of charge		Romania	29,90 €	59€
United Kingdom	13,90 €	Free of charge		Slovakia	21,90 €	39€
Greece	44,90 €	79€		Slovenia	21,90 €	39€
The Netherlands	6,90 €	Free of charge		Sweden	24,90 €	49€
Hungary	19,90 €	39€		Swiss	40 €	79 €
Ireland	19,90 €	39€		Czech Republic	19,90 €	39€

2. Delivery Time :

The goods purchased are delivered within the stipulated period by recorded delivery or via courier service to the delivery address that the purchaser indicates on the order. The estimated delivery period is always indicated for each product.
If the purchaser orders several articles, the consignment will only be dispatched when all the articles are in stock. If, as a result, however, the order could not then be delivered within 30 working days, ATELIER 27 SPRL will dispatch the out of stock article separately to the purchaser after this period.
If stocks are sold out or if an article cannot be delivered on time according to the information on the website, ATELIER 27 SPRL will contact the purchaser to agree on an acceptable delivery period or will cancel the order completely free of charge. ATELIER 27 SPRL cannot be held liable for damage that might ensue from a product being out of stock or from delayed delivery.

A. If the products are in stock : For the products in stock, the purchaser can rely on a delivery within 1 to 6 days. The delay depends on the destination. The delivery time begins to run at the time of confirmation of the order by the purchaser.

B. If the products are not in stock : For the products that are not in stock, the delivery time of ATELIER 27’s supplier will be added to the normal delivery time.
Estimated delivery time is indicated in the description of each product. The delivery time can be shorter than indicated if our supplier has the goods in stock.
Generally, the purchaser can rely on 1 to 4 weeks for decoration furniture and on 4 to 10 weeks for bigger furniture

3. Dispatch and transport :

ATELIER 27 SPRL offers a complete transport device for purchases, in association with renowned transport companies and courier services. Products can be delivered in the area defined at paragraph 1 of the present conditions. All consignments are recorded, so the purchaser must always sign for receipt. The delivery note given by the carrier, dated and signed by the customer upon delivery will constitute an evidence with regard to transport and delivery.

4. Packing and insurance :

The products ordered are packed carefully, using special packaging. A special care in the packing allows ATELIER 27 SPRL to send the furniture in the best conditions.
The furniture delivered is insured against deterioration and robbery, during the whole shipping time. The purchaser is responsible for checking the goods on receipt in the presence of the transporter.

If any damage is detected, the purchaser should refuse the furniture at the receipt. Every refused furniture must be given back to the transporter with the original packaging.

5. Delivery address :

The purchaser is responsible for providing a full and correct delivery address. Incorrectly transmitted delivery addresses are the responsibility of the purchaser and may entail extra costs. In the event of errors in the address details of the addressee, ATELIER 27 SPRL cannot under any circumstances be held liable for inability to deliver the products ordered.
Circumstances beyond the control of the vendor, whereby he is released from the obligation to deliver are: war, uproar, fire, strikes, accidents and inability to find supplies. Under these circumstances the full amount will be refunded to the purchaser.

6. Purchaser’s absence at the delivery time :

The purchaser is required to be present at the scheduled delivery time.
If he is absent, an advice document will be left in his letter box. You can phone the delivery company to make a new appointment within maximum 5 days or the parcel will be stored in a delivery point (newsagent’s, shop) in proximity to your home during 10 work days. In this case you have to collect the parcel yourself.